Skip to main content
Participant
July 1, 2025
Question

Need Help Resetting Activation for Acrobat X Pro Perpetual License

  • July 1, 2025
  • 2 replies
  • 176 views

Hello,

I have an official perpetual license for Acrobat X Pro (serial number available upon request), but I can no longer activate it because my previous computers (where it was installed) are lost, damaged, or no longer accessible. I have reached the activation limit and cannot deactivate the software from those machines.

Adobe support has informed me that official support for Acrobat X Pro has ended, and they are unable to reset the activation limit or provide a replacement key.

I am the original purchaser and can provide proof of purchase.
Is there any way to reset my activation counter, receive a replacement key, or otherwise regain access to my Acrobat X Pro license so I can use it on my current computer?

Any help or guidance from the community or Adobe staff would be greatly appreciated.

Thank you,

2 replies

kglad
Community Expert
Community Expert
July 2, 2025

and it doesn't matter.  you can no longer activate acrobat x.

try67
Community Expert
Community Expert
July 1, 2025

None of us can help you, nor can the Adobe staff.