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mohammadr38789999
Participant
March 6, 2018
Answered

Need Help to deactivate and delete account

  • March 6, 2018
  • 2 replies
  • 775 views

Hi there! I've installed the trial version of adobe creative cloud on PC, but no longer want the program since I don't use it. I'm wondering if there's a quick and simple way to deactivate and/or delete my account? (since I haven't been able to find that information) thank you in advance!

[Title edited for question clarity and future forum search... Mod]

This topic has been closed for replies.
Correct answer John T Smith

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

2 replies

M
MelissaLA88
Participating Frequently
March 6, 2018

Fully deleting your account would require you to get in touch with Customer Service

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
March 6, 2018

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

J
Joseph23636639ztka
Participant
March 17, 2022

I have two versions on my computer under two email addresses. I have a fully subscribed Pro account and a trial account under a gmail  address. When I try to use the fully subscribed Pro version the expired trial version is loaded. I cannot find any way to delete the trial version.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 17, 2022

1 - sign OUT of your trial account AFTER you cancel so your credit card is not charged

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
-do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
--this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription

 

2 - use the cleaner to remove all traces of the programs installed with the trial account

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

 

3 - sign IN to your paid account

-https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

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