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R
Rotski
Participant
February 1, 2013
Answered

Need help, unable to find my Serial Number

  • February 1, 2013
  • 1 reply
  • 630 views

I recently moved to a new house, with all the ensuing hassles. Shortly after moving I decided to upgrade my computer to Windows 8. And in order to try and get rid of some old problems I only kept the private files and did a clean update.

After (succesful) Windows upgrade I had to reinstall my Adobe Photoshop CS6 Extended, only to find out that I cannot find the box containing the CD. It must have been misplaced during our moving. On my Adobe account on adobe.com I find no trace of the order, although I did buy it through Adobe. All I have is an email from Adobe thanking me for buying the CS6 and encouraging me to register my new product. Which I forgot to do.

So here I am, without my serial number and thus unable to get Photoshop back onto my computer. This is extremely worrying, is there anything I can do?

Regards Rotski

This topic has been closed for replies.
Correct answer Ned Murphy

Serial Number or Activation Issues

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.

Here are some links to help make contact:

http://www.adobe.com/support/chat/ivrchat.html

http://www.adobe.com/support/download-install/supportinfo/

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
February 1, 2013

Serial Number or Activation Issues

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.

Here are some links to help make contact:

http://www.adobe.com/support/chat/ivrchat.html

http://www.adobe.com/support/download-install/supportinfo/

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