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snapshot3
Participating Frequently
April 9, 2013
Answered

need help w/installation from disks

  • April 9, 2013
  • 4 replies
  • 1122 views

recently purchased CS6 Creative Suite Design/Web b/c 5.5 was bombing too much and locking up. Now we can not get past the "sign in' registration for trial version of all the software we purchased? we do not want the trial versions we want the actual programs that we are upgrading to...Please help us I can not do my work until this is resolved.

    This topic has been closed for replies.
    Correct answer kglad

    while installing, you're given a choice between installing as trial and already having a serial number.

    after installing, click help>activate.

    4 replies

    T
    tdfoster63
    Participant
    September 16, 2014

    Need assistance.

    We need to purchase the Creative Suite 6 software WITH install disks.   Our systems are within a secure environment without Internet access for download or activation.  We can call out on a phone for the code, but we need the install disks to take in and load.

    Please advise as to the specific Item number to order that will provide the Install Disks  OR what source I need to contact to get the needed disks.

    Thank you.

    David

    703-399-1613

    S
    snapshot3Author
    Participating Frequently
    April 10, 2013

    We are still have problems with installing (to Adobe's satisfaction) CS6 and we purchased 6 to write over a problem we were having with 5.5 InDesign getting caught in a loop once you 'closed'.

    We are at an impass b/c of the firewall and registration (which we did over the phone with Adobe) but we still keep getting, "you now have 7 days before CS 6 quits working" dialogue box keeps coming up.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 10, 2013

    if you're not able to activate by clicking help>activate, contact adobe support again:   (http://www.adobe.com/support/chat/ivrchat.html).

    S
    snapshot3Author
    Participating Frequently
    April 10, 2013

    Found the install/activate (not cloud) behind authentication Proxy server—writeup on Adobe discussions…

    Now I’m trying to print it out to follow the steps (many many steps)

    We have called and registered over the phone with adobe…

    Now we have to get past the sign in and register part.

    Fingers crossed!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 9, 2013

    adobe trial versions are the same as their full versions.  the only difference is the trial version is functional for 30 days.

    if you activate a trial version (after purchasing), you have the time-unlimited full version.

    S
    snapshot3Author
    Participating Frequently
    April 9, 2013

    To my knowledge we did not activate the trial version…it was the default?

    How do we get past it? Thanks

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    April 9, 2013

    while installing, you're given a choice between installing as trial and already having a serial number.

    after installing, click help>activate.

    AMreso
    AMreso
    Inspiring
    April 9, 2013

    Is it a creative cloud subscription or perpetual license of CS6 ?

    You can sign in with your adobe ID and password. Actaully in CS6 you have to sign in whether it is trail or paid version, so please sign in first and than you will find more options.

    S
    snapshot3Author
    Participating Frequently
    April 9, 2013

    I have my IT people coming up to help and will show them this message…

    And let you know more then.

    BTW…thanks for responding.

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