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NEEDHELPQUICK
Participant
December 7, 2011
Question

NEED HELP WITH ADOBE DOWNLOAD ASSISTANT

  • December 7, 2011
  • 1 reply
  • 1752 views

EVERYTHING I TRY TO DOWNLOAD MY TRAIL VERSION OF ADOBE AFTER EFFECTS CS5. OK THE ADOBE DOWNLOASD ASSISTANT DOWNLOAD. BUT WHEN I CLICK IT. IT OPENS A NEW FOLDER THAT HAVE THE ADOBE ASSISTANT IN IT. SO I CLICK ON THE ASSISTANT . AND IT ASK ME DO I WANT TO OPEN IT, I CLICK YES. AND THEN IT COMES ON MY DOCK. AND THEN AFTER I CLICK OPEN. IT JUST DISAPEAR FROM MY DOCK. AND DON'T OPEN. I HAD IT WORKING LAST NIGHT.

I TRY TO DOWNLOAD IT OVER.

I NEED HELP QUICK. I HAVE A PROJECT DUE TOMMORROW. PLEASE HELP

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 7, 2011

NEEDHELPQUICK For the best assistance, I recommend our chat support at http://adobe.ly/tl8Vx7.  Our chat representatives can provide a personalized experience to resolve the issues you have described.

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Anonymous
December 15, 2011

Yeah, right.  I spent an hour trying on 'chat' and got nowhere.  They don't seem to know anything about the dl assistant.

I tried to install from here:

http://www.adobe.com/cfusion/tdrc/index.cfm?product=flash

the dl assistant comes up and it downloads cs5 flash pro and then prompts me that my system is due for a 'restart' which I select 'ignore'.  Then it starts the installation and part way thru it prompts me to terminate ie and chrome.  Okay, soon as I do that the installation terminates altogther and I have to start all over.  Since it takes a long time to dl each time, all i want to know is where did the 'exe' go.  when the install starts it seems to be running something called pdapp.  i can't find the trial exe.  i did this yesterday with the flash builder and everything worked as expected but it looks to work completely diff with flash pro.  Why???  Where is the exe?

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Anonymous
December 15, 2011

Thanks for nothing.  I figured this out on my own.  The download assistant puts flash pro in the 'program files' folder.  So why did it prompt for a dl folder and why does it do this??  geez 

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