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Participant
July 20, 2016
Answered

Need help with download

  • July 20, 2016
  • 1 reply
  • 287 views

Hello!  Can someone please help with explaining how to download the free trial of Photoshop?  I have not been successful getting past the initial creative cloud window that opens up.  The gear wheel on the Apps tab has been turning for at least 45 minutes and nothing is happening.  I am new to this software; any insight is much appreciated.  Thank you!

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Correct answer kglad

uninstall everything cc

clean per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

restart your computer

install the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the app to install your ps trial.

or you can directly install a trial of a previous version from here Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
July 20, 2016

uninstall everything cc

clean per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

restart your computer

install the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the app to install your ps trial.

or you can directly install a trial of a previous version from here Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools