need help with error code 119 : server not responding

Question

hi.when i try to update cc or install adobe apps or reach storage it show up this error code 119 : ther was problem . Server not responding check your internet and firewall setting and press retry .i tried all internet solutions :1- i disabeled firewall 2- tried cmd order3- reinstalled windowsand my net is good and still have the same problem . please i need help

gouicem30566307rbt6 · Accepted Answer

there's error code 119 and there's error code 116. if you're seeing both, explain.

somtimes it shows error code 119 and sometimes it shows 116 .
i installed windows 11 and now the problem is fixed . the problem happened with windows 10
but i hope adobe fix this

kglad · Answer

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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