My daughter bought Adobe Acrobat XI Pro on Amazon new and then we followed the directions on Adobe to verify she is a student in high school. It has been 3 days and we still have not recieved the activation code to use our product? The Adobe support is horrible (I have been on the phone for hours with no one ever answering) and there is nowhere to submit a ticket.
Unfortunately there is no one in the forums that can do much to help you since most of us are product users like your daughter, and any employees here do not have much ability to process anything in your favor beyond possibly checking a status.
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Get chat help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
Another good resource for getting information is the student and teacher edition information forum:
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