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brians34
Participating Frequently
July 13, 2013
Question

Need help with upgrade from Adobe Creative Suite to PS CS4

  • July 13, 2013
  • 1 reply
  • 1959 views

My old laptop with Photoshop on it crashed and I ended up purchasing a new laptop.

I'm trying to reload my PS CS4.  I am using an upgrade from an educational Adobe Creative Suite Premium to the CS4 and when I loaded it on my old laptop I had to get installation help through customer service, but now customer service will not help me since it is CS4.

When installing the upgrade, it tell me to select the product I already own.  I own the educational full creative suite, but am only upgrading the Photoshop.  I chose Photoshop CS and tried entering the serial number for the suite.  It tells me that the serial number doesn't match the product chosen.  Of course the only products I'm allowed to choose from is Photoshop CS, CS2, or CS3 and not Creative Suite Premium.

The other serial numbers on this CS is Golive CO and Pagemaker Plug-in.

I was told there are Adobe customer service reps here on the forum, please tell me what it was I need to do to get my Photoshop installed.

Thanks

    This topic has been closed for replies.

    1 reply

    Mylenium
    Mylenium
    Legend
    July 13, 2013

    You probably got one of those hacky "upsell" deals on Adobe's graces.... Try to open a web chat.

    Mylenium

    B
    brians34Author
    Participating Frequently
    July 13, 2013

    I went on chat this morning at 4:00am.  Was told that unfortunately the files needed for Photoshop was down at the moment and try chat again in 5-6 hours.

    It's now 10:45am and I went back to chat, was told that they were switching to different servers, try back in 5-6 hours.  I told them that's what I was told about 7 hours ago to check back in 5-6 hours.  They just wrote back, "Sorry for the inconvenience".

    Frustrating.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 13, 2013

    working fine right now (9am pst), http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html

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