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Participant
April 7, 2025
Question

Need licence key for my perpetual substance painter 6.2.2

  • April 7, 2025
  • 4 replies
  • 158 views

I just reinstalled my computer and wasn't informed that my allgorithmic account was disabled and I am unable to access Substance Painter 6.2.2-611. I need a licence key file, since the server for registration is not online.
I was unable to find the .key file in my adobe account

4 replies

Community Expert
April 7, 2025

https://substance3d.adobe.com/faq-end-of-life-accounts/

 

That page has instructions about how to get your key from Adobe if you have an Adobe account as well as if you do not have an Adobe account if you purchased through the substance website before it was shut down in 2022.

Peru Bob
Community Expert
Community Expert
April 7, 2025
quote

I was unable to find the .key file in my adobe account


By @21092

 

If it is not in your Adobe account, then you will not be able to retrieve it.

kglad
Community Expert
Community Expert
April 7, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from account, payment and plan">
kglad
Community Expert
Community Expert
April 7, 2025

check your account, https://account.adobe.com