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Participant
August 15, 2014
Question

Need phone number to talk to support onPhotoshop Elements following reinstall of windows

  • August 15, 2014
  • 1 reply
  • 73 views

I had to reinstall windows and now need to install Photoshop elements again.  I am pretty sure I installed it originally with a download, but I lost most of my hard drive, too.  I have my license number and most info but can't find a way to talk to a support person.  If I have to, I am willing to use premium support and pay, but the web site doesn't seem to let me get there.  It keeps me in a loop with recommended ways to get support but no links to get there

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    1 reply

    Ned Murphy
    Legend
    August 15, 2014

    Downloads for PSE are available thru the following pages:

    PSE 12 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements

    PSE 10, 11 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html

    PSE 7, 8, 9 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-7-8-9-downloads.html

    If you have some other reason than downloading to talk to someone in support then you can try using chat.  If your issue does not involve a serial number or an activation issue the following might not help and you should indicate the reason you need to talk to someone so that you can be directed to a more appropriate contact..

    Serial number and activation chat support (non-CC)

    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )