Need staff personally help

L2KarlP13,

What do you need help with?

Maybe we can assist you here without putting you into the long queue.

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NOTE: The pandemic is effecting all sectors. There are fewer Adobe agents available and wait times are longer than normal.

L2KarlP13, I am sorry, but John is correct. For immediate assistance, you should exit this public discussion forum and begin a chat session at https://helpx.adobe.com/contact.html.

If you are looking for suggestions from the Adobe Community and Employees, then please start a new discussion with the specfic question you have.  You can find a list of the available forums at https://community.adobe.com.

Adobe does not contact you

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730