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mircea_1655
Participant
April 8, 2025
Answered

Need the password you don't know to change the password.

  • April 8, 2025
  • 3 replies
  • 284 views

I need to change the password for Adobe because I don't know my password. What idiot app asks me to write the password I don't know as a condition to change my password.

I've been paying over $30 per month for nearly one year. I can't wait for it to be over.

Will never use it again or recommend it to anyone. 

 

    Correct answer kglad

    when starting to sign in, click forgot password.

     

    https://helpx.adobe.com/manage-account/using/change-or-reset-password.html

    3 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    April 9, 2025

    Hi @mircea_1655,

    We appreciate you reaching out to the community. I'm chiming in to ask if you got your issue resolved? Did you follow the article shared by the expert above?

    Let me know if you have any questions.


    ^Shivangi

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    April 8, 2025
    quote

    write the password I don't know as a condition to change my password.

    By @mircea_1655

     

    Where are you seeing that? Adobe password resets don't rely on you entering your old password in order to reset your password.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    April 8, 2025

    when starting to sign in, click forgot password.

     

    https://helpx.adobe.com/manage-account/using/change-or-reset-password.html

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