need to change creative cloud account

Question

hi! i opened my indesign app on my computer and for some reason it asked for login info. i inadvertantly logged into an old, inactive account and now can't seem to find any way to log out of that old account and into my current one. my creative cloud app won't let me log out, and if i open any of the creative suite apps it wants me to buy or start a trial.

any help on getting out of the old account and into the correct one?...

John T Smith · Answer

Sign out of your account... Uninstall... run the Cleaner...
-for non-Cloud programs you need to DE-activate before uninstalling
-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html
-using the cleaner after uninstalling and before reinstalling is often needed
-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
-Restart your computer... Sign in to your account... Reinstall

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