Need to deactivate CS6 on computer which is damaged

Forum|Forum|5 years ago
January 18, 2021
2 replies
263 views

Hi, I need to activate my CS6 on new laptop but I cant deactivate it on old one as this is damaged. I tryed to contact Adobe helpdesk on https://helpx.adobe.com/ but I was pingponged between operators and finally received advice to write my request here. My serial nr is [Removed by moderator - Do not post serial numbers on this public forum or somebody might steal it.]

Thanks in advance.

This topic has been closed for replies.

Peru Bob

Community Expert

As kglad said, go to Adobe Customer Service and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

kglad

Community Expert

When trying to reinstall are you seeing an excess activation account message. If so contact will be support and request an activation count reesa ask for nothing else related to CS6 or little you'll be declined

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a humanwhen trying to activate on your are you seeing an excess activation count message. If so contact adobe support and ask for an activation account reset.

D

defaultp25ta51ulc9mAuthor

Participant

Its some kind of joke? As I wrote, I spent hour on chatting with 4 helpdesk agent and they finally sent me to this forum. And you sent me back to discuss with those incompetent helpdesk agents? Really funny. Seems Adobe is really great company....

kglad

Community Expert

no joke. say anything related to unsupported products (eg, cs6) other than you'd like an activation count reset and you'll be sent back to the forums.

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