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catmcsilva
Participant
January 11, 2017
Answered

Need to Deactivate CS6 on Dead Computer

  • January 11, 2017
  • 1 reply
  • 4093 views

The laptop that I downloaded my copy of CS6 onto recently broke. Can my old computer be deactivated so that I can install my software on my new laptop?

    This topic has been closed for replies.
    Correct answer John T Smith

    CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra

    -which means that you try to use CS6 and earlier at YOUR risk of having problems

    -https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 11, 2017

    you're allowed two installations/activations at any one times so you can try installating and activating on your new laptop.

    if you see an excess activation counter message, you'll need to deactivate on your broken computer.  you can do that by, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html and request an activation count reset.

    you must rapidly make it clear you want that reset or support will redirect you back here saying they no longer support cs6.

      C
      catmcsilvaAuthor
      Participant
      January 12, 2017

      Thank you for this information. I will likely remove the computer, but moved forward to installing CS6 on my new computer first. Unfortunately, I am having issue...

      I have twice tried downloading the software to install it on my laptop--while I have the CDs, there is no disk drive on the machine--and I keep getting an error message. I downloaded the Mac version linked on your site here: Download Adobe Creative Suite 6 applications

      The message I am getting says: We've encountered the following issues: Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem."

      I see no trace of this download on your website.

      Please advise....

      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      January 12, 2017

      CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra

      -which means that you try to use CS6 and earlier at YOUR risk of having problems

      -https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

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