Need to deactivate Lightroom perpetual license from a computer that has been wiped clean
Hi,
I have a perpetual license for Lightroom 6 classic. The license allows me to use it on two computers, so I had it installed on my laptop and on my desktop. I had a hardware issue with my laptop and had to wipe it clean.
I now bought a new laptop and installed Lightroom on it but I cannot activate it because Adobe thinks it is still in use on my old laptop, so I get the following message: "The serial number [...] is already in use by the maximum allowed computers. You need to deactivate another computer..." Unfortunately I cannot deactive it myself as the system was wiped clean and has some serious malfunction.
I believe the only way to get around this is by Adobe resetting all my activations (indeed there are previous posts in this forum confirming this) so I contacted the online chat support. Unforunately, I was told there was nothing they can do.
The product is out of support, they said. Well, the product may be out of support but my license is a "perpetual" one and there is no way for me to deactivate it from a system that was wiped clean. Adobe is not giving me a way to deactivate it so it is effectively preventing me from using a license that was supposed to work "forever".
What can I do now?
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