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Need to Deactivate Photoshop CS6 on a Lost/Inaccessible Computer

Forum|Forum|6 months ago
July 7, 2025
2 replies
341 views

Hello,

I have a valid perpetual license for a windows version of Adobe Photoshop CS6 and need help deactivating it from an old device that got distroyed by a lightning strike. I cannot open the program on that machine to manually deactivate it.

I need to activate it on my new computer, but I’m blocked because the two activations are already in use.

I tried contacting Adobe support via chat, but the bot did not understand my request and would not connect me to a human.

Could someone from Adobe help reset my activation count to 1 so I can use it again? I have my serial numbers and Adobe ID ready.

I truly appreciate the help.

John

Windows

Correct answer jane-e

Could someone from Adobe help reset my activation count
By @JohnLNic

Adobe does not reset activations. If you don't have a valid activation available, then there is no way to activate on a new computer.

I know that this is not what you wanted to hear.

Jane

J

JohnLNicAuthor

Participant

Hi Jane,

Thanks for the quick response. You are right. However, that brings up another question. How do I know that works and I would not have lost another computer and end up with none?

kglad

Community Expert

there's no way to know if a deactivation is successfully conveyed to adobe until you (re)try activating.

you can increase the likelihood of a successful deactivation by updating the os and default browser of the computer to be used to deactivate. also, make sure that default browser is not opera.

J

JohnLNicAuthor

Participant

Thanks for the feedback.

Pretty much what I expected. I guess perpetual doesn't have the same meaning at Adobe. Very dissapointing and shady.

jane-e

Correct answer

Community Expert

Could someone from Adobe help reset my activation count
By @JohnLNic

Adobe does not reset activations. If you don't have a valid activation available, then there is no way to activate on a new computer.

I know that this is not what you wanted to hear.

Jane

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