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cathys6673722
Participant
April 20, 2015
Question

need to move my Adobe Acrobat XI to new computer

  • April 20, 2015
  • 3 replies
  • 3943 views

Before I uninstall from my old computer and reinstall to new computer, I wanted to make sure it was that simple.   Everything I can find says it's that simple.   I do know my license number.

Thanks,

    This topic has been closed for replies.

    3 replies

    Govardhan.V
    Govardhan.V
    Participating Frequently
    April 21, 2015

    Select the option "Adobe Acrobat"

    Then select " Membership, Account and Payment"  .

    Then click on Still need Help option.'

    Then click on Chat.

    Sometimes , if the chat support is busy , you will have to wait for some time.

    The message states like you can try with Adobe Forums while you wait.

    Wait for a while till the chat is initiated.

    Govardhan.V
    Govardhan.V
    Participating Frequently
    April 20, 2015

    Fresh installation is very simple, If you don't have installation disc , you may download it using below link :

    Download Acrobat products | Standard, Pro | DC, XI, X

    At any point , if you face any issue , you can contact Adobe tech Support or you can post issue here on Adobe Forum.

    C
    cathys6673722Author
    Participant
    April 20, 2015

    After I deactivate, do I have to register it again when I install on new computer?

    Cathy Sams

    Project Manager

    T 713 939 5140

    F 713 939 5171

    E cathy.sams@gexpro.com<mailto:cathy.sams@gexpro.com>

    www.gexpro.com<blocked::http://www.gexpro.com/>

    6901 West Tidwell Road

    Houston, TX 77092 USA

    P Please consider the environment before printing this e-mail.

    Govardhan.V
    Govardhan.V
    Participating Frequently
    April 20, 2015

    Cathy ,

    Activation / Deactivation  is different and the registration process is different.

    The maximum activations allowed for individual purchased product is 2 .

    If you do not deactivate the product from old computer .

    Then you install and activate on new computer , the total activations will counted as 2 .

    You might face issue , when you try to install on further computers, you will get notification as Maximum activation limit reached.

    Once you start installation process and enter serial number  and sign in, it is the activation process.

    Govardhan.V
    Govardhan.V
    Participating Frequently
    April 20, 2015

    Please make sure to deactivate the application ,before uninstalling in order to save Activation count.

    Acrobat XI >Help>Deactivate.

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