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November 23, 2014
Question

Need to re-download CS3 after mac crash. It was in My Downloads last week, and now it's gone.

  • November 23, 2014
  • 1 reply
  • 198 views

I logged in to Adobe earlier this month and was about to re-download the CS3 Web Premium onto my new hard drive, but I didn't have the time (8 hours it said it would take). I re-logged in today and now it isn't showing the downloads. I can no longer click on the order #, but was able to last week. Did they remove them in the last week?!? Is it because I hadn't logged in to Adobe in awhile, and by re-logging in last week, it noticed and deleted them? Please help. This is for a small school and we can't afford to buy a new product. The CS3 worked fine until my computer crashed. Thanks.

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1 reply

kglad
Community Expert
Community Expert
November 23, 2014

Downloads available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

November 23, 2014

Thank you for your reply. When I click on the CS3 link, then choose "File 1 of 2" for CS3 Web Premium (English, for Mac OS X), I get the following error in a new window:

HTTP ERROR: 404 /support/downloads/dlm/main.jsp

RequestURI=/support/downloads/dlm/main.jsp

What does that mean?

Thank you in advance.

kglad
Community Expert
Community Expert
November 24, 2014

if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies. 

the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). 

failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.