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ggeec3
January 20, 2026
Answered

Need to reset activation limit on stand alone install of acrobat pro 17 after Windows 11 Crash.

Windows 11 crashed, so acrobat pro 2017 (stand alone license) was not uninstalled/deactivated correctly. No devices show up in Adobe web-account page. Acrobat will not reactivate as abode website will not believe that second stand alone install was removed.

John T Smith
John T SmithCorrect answer
Community Expert
January 20, 2026

The Adobe page does not show activations for serial number programs, only for newer cloud programs

 

If you can't properly deactivate a serial number program there isn't anything Adobe can do to help

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2 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
January 20, 2026

The Adobe page does not show activations for serial number programs, only for newer cloud programs

 

If you can't properly deactivate a serial number program there isn't anything Adobe can do to help

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 20, 2026

    did you change any hardware on your win 11 computer?

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