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ggeec3
janv. 20, 2026 11:01 AM UTC
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Need to reset activation limit on stand alone install of acrobat pro 17 after Windows 11 Crash.

Windows 11 crashed, so acrobat pro 2017 (stand alone license) was not uninstalled/deactivated correctly. No devices show up in Adobe web-account page. Acrobat will not reactivate as abode website will not believe that second stand alone install was removed.

John T Smith
John T SmithRéponse
Community Expert
janv. 20, 2026 3:07 PM UTC

The Adobe page does not show activations for serial number programs, only for newer cloud programs

 

If you can't properly deactivate a serial number program there isn't anything Adobe can do to help

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2 commentaires

John T Smith
Community Expert
John T SmithCommunity ExpertRéponse
Community Expert
janv. 20, 2026 3:07 PM UTC

The Adobe page does not show activations for serial number programs, only for newer cloud programs

 

If you can't properly deactivate a serial number program there isn't anything Adobe can do to help

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    janv. 20, 2026 2:44 PM UTC

    did you change any hardware on your win 11 computer?

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