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レ
レオンマ
Inspiring
August 2, 2018
Answered

NEED TO SPEAK TO SUPPORT

  • August 2, 2018
  • 2 replies
  • 547 views

I know this is in the wrong place but I literally have no other option as I cannot get in touch with anyone.

I cancelled my subscription one day before the deadline and I need to check Adobe isn't going to give me any hidden charges.

The rules are 50% of the remaining time and the sub was bought on 4th August 17 and I cancelled 2nd August 18

I normally use Firefox which is totally useless on the adobe website it doesn't load anything.

So I used edge to login to my account and cancel.

Then I panicked despite reading the conditions and tried to get onto the contact page which did not display any options,

it's just a blank white space...

Anyway I am not downloading Chrome I just want to get some support having paid for a year's subscription.

This topic has been closed for replies.
Correct answer Abambo

The Adobe pages are working with Internet Explorer, Firefox, Chrome and Safari at my sites on Windows 7, Windows 10 and my iPad/iPhone. I did not test Safari on the MacOS for the obvious reason that I do not own.

Now canceling: You canceld before the end of the contract, so you are ok. I think anyhow, cancelation takes in effect at the end of the month (30 days before the expiration).

You may contact Adobe via chat using one of the browsers. If Firefox is not working, check your plug-ins and make sure that it is updated to the latest version. Clearing the cache may help also. Alternatively use the native browser supported by your OS.

2 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
August 2, 2018

The Adobe pages are working with Internet Explorer, Firefox, Chrome and Safari at my sites on Windows 7, Windows 10 and my iPad/iPhone. I did not test Safari on the MacOS for the obvious reason that I do not own.

Now canceling: You canceld before the end of the contract, so you are ok. I think anyhow, cancelation takes in effect at the end of the month (30 days before the expiration).

You may contact Adobe via chat using one of the browsers. If Firefox is not working, check your plug-ins and make sure that it is updated to the latest version. Clearing the cache may help also. Alternatively use the native browser supported by your OS.

ABAMBO | Hard- and Software Engineer | Photographer
    レ
    レオンマAuthor
    Inspiring
    August 2, 2018

    thank you for your quick answer, I hope it should be ok.

      Ned Murphy
      Ned Murphy
      Legend
      August 2, 2018

      If you started August 4 '17 and ended August 2 '18 then you should not have any issues or 50% fee to deal with.

      If you need to talk to someone at Adobe then your options are chat and possibly phone depending on where you are...

      Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

      Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

      Creative Cloud support (all Creative Cloud customer service issues)

      https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

      PS - if you already cancelled, then you likely are no longer going to receive support since you are no longer a customer... still, they should be able to discuss your cancellation with you.

        レ
        レオンマAuthor
        Inspiring
        August 2, 2018

        Thank you for your quick answer

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