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tom mcgrady
Participant
April 28, 2018
Answered

Need To Update Card Details - CPATCHA Isn't Working

  • April 28, 2018
  • 2 replies
  • 954 views

I am very frustrated.
I need to update my visa card details on various CC programs, and yet the CAPTCHA isn't showing up. I have tried on multiple browsers and I even spoke to an Adobe representative, and he said that he didn't know what to do.

I literally I cannot update my info and thus cannot pay for the CC monthly payment.

This topic has been closed for replies.
Correct answer kglad

Hi Kglad,

Trying today to update my payment information - I found the relevant

ABOBE's "My Payment Information" window clean of that troublesome reCAPCHA

security window

so I added my new card information in the proper window and push the

"submit" button.

surprisingly- I didn't receive any approval or commenting response from

ADOBE to the change.

Now, when I go to "my account" - I find that my *Adobe Pro DC subscription

has expired*;

Entering again my Adobe account window* I find there that I am still

subscribed based on my old card information* (as if by default);

Then - when pushing the "reset" button to correct again my card info - I

could see as available choice - both my old and new card details.

It means that* ADOBE already has my new card info but will not let me

change the old one with the new card.*

How do one gets out of this magic circle?

Yours

Avshalom Mor.


you need to communicate with adobe staff like Rajashree Bhattacharya​ or using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

i'm not an adobe employee.

2 replies

M
moravsh
Participating Frequently
April 28, 2018

Avshalom Mor

I have the same problem - unable to update my master card details.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 28, 2018

these are user-to-user forums.

try another rep.  using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

M
moravsh
Participating Frequently
April 28, 2018

Hi Kglad,

I've been trying for 4 days including using Microsoft Edge, ADOBE Support

chats and telephones - no use.

I'm including a snapshot of ADOBE problematic window.

Yours

Avshalom Mor

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 28, 2018

i passed this on to adobe staff.

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