Skip to main content
Participant
November 16, 2018
Answered

NEW COMPUTER AND TRANSFER MY PROGRAM

  • November 16, 2018
  • 3 replies
  • 478 views

Hi

I need help because I don't know how to install my illustrator on my new macbook
I have my serial number.

Thank you

    This topic has been closed for replies.
    Correct answer John T Smith

    You install the same way you did the 1st time... put your disc in the drive and enter your serial number when asked, or download the installer and enter your serial number when asked

    kglad links in reply #1 here https://forums.adobe.com/thread/2509712 to download program installers

    That is of course, if your old serial number program will even install on a new Mac

    CS6 and earlier programs HAVE NOT BEEN TESTED AND WILL NOT BE UPDATED for Mac El Capitan or newer operating systems

    -which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

    -Apple did not maintain backward compatibility with old programs in El Capitan or newer operating systems

    --Adobe has a workaround to Apple's problem of not maintaining backward compatibility

    --READ HERE https://forums.adobe.com/thread/2301916 for an Adobe solution to installing old programs, including a link to installing the old Java runtime that is required

    --Also read for more information https://forums.adobe.com/thread/2458382

    --and https://helpx.adobe.com/x-productkb/global/install-or-run-applications-new.html

    3 replies

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    November 16, 2018

    You install the same way you did the 1st time... put your disc in the drive and enter your serial number when asked, or download the installer and enter your serial number when asked

    kglad links in reply #1 here https://forums.adobe.com/thread/2509712 to download program installers

    That is of course, if your old serial number program will even install on a new Mac

    CS6 and earlier programs HAVE NOT BEEN TESTED AND WILL NOT BE UPDATED for Mac El Capitan or newer operating systems

    -which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

    -Apple did not maintain backward compatibility with old programs in El Capitan or newer operating systems

    --Adobe has a workaround to Apple's problem of not maintaining backward compatibility

    --READ HERE https://forums.adobe.com/thread/2301916 for an Adobe solution to installing old programs, including a link to installing the old Java runtime that is required

    --Also read for more information https://forums.adobe.com/thread/2458382

    --and https://helpx.adobe.com/x-productkb/global/install-or-run-applications-new.html

    Participant
    November 16, 2018

    Ok thank you but my question now is , If my serial number is for the CS5 and now I can only download the CC. What am I supposed to do ? And where can I find a link for the CS5

    Thank you

    John T Smith
    Community Expert
    Community Expert
    November 16, 2018

    You need to go back and re-read my 1st reply

    I already gave you the kglad link to be able to download programs