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Participant
May 20, 2023
Question

New computer trying to download my CC files

  • May 20, 2023
  • 4 replies
  • 273 views

I just bought a new computer.  How do I get my adobe apps installed without creating another account.  I pay a monthly automatic payment.  

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4 replies

Community Expert
May 21, 2023

As mentioned already, the Adobe CC app is the way to go to install apps on your new computer.

You can decativate Adobe from installed devices by:
* Log into your account: https://account.adobe.com/?lang=en
* Under Plans and Payment, click Acyivated devices.
* From the Activated devices page (https://account.adobe.com/activated-devices) , you should see all devices with Adobe apps installed together with a Deactivate button. 

https://account.adobe.com/activated-devices

Nancy OShea
Community Expert
Community Expert
May 21, 2023

Assuming your new computer meets current system requirements, log-in to your account below & click install Creative Cloud App.  Once the app's installed, use it to install your other CC apps.

https://creativecloud.adobe.com/cc

 

See latest CPU & GPU Requirements:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
  • MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
May 20, 2023

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

John T Smith
Community Expert
Community Expert
May 20, 2023

How to install when you have a subscription (and an alternate download link)
https://community.adobe.com/t5/download-install-discussions/after-effects-set-up-wont-install/td-p/13554270