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NYNC
NYNC
Known Participant
October 14, 2019
Question

New Creative Cloud Desktop App For Windows 10 Loads Slowly

  • October 14, 2019
  • 11 replies
  • 1763 views

The new, just rolled out version of the Creative Cloud desktop app for Windows 10 (5.0.0.354) loads unreliably. Half the time, a message urging the user to relaunch Creative Cloud or reboot the computer due to the slow load pops up while the cursor spins and spins. It can take upwards of 60 seconds to load. The old app was reliable and always opened immediately. Plainly, the update is buggy. Adobe needs to fix this.

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11 replies

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kglad
Community Expert
kgladCommunity Expert
Community Expert
October 14, 2019

reset the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

NYNC
NYNCAuthor
Known Participant
October 16, 2019
Happened again today right after the morning's startup and boot. Restarting with Ctl-Alt-R got CC to load after 20 seconds, but that's a workaround, not a fix. Creative Cloud used to start immediately 100% of the time. It should still.
kglad
Community Expert
kgladCommunity Expert
Community Expert
October 16, 2019

does resetting the cc app solve the problem, even if it's only a temporary fix?

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