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Participant
August 8, 2016
Question

New harddrive

  • August 8, 2016
  • 2 replies
  • 174 views

I had to update the hard drive on my desktop - which was where photshop was originally loaded.  how do I now download the program to my new hard drive?  I'm getting an error message when I try.

Mary G

    This topic has been closed for replies.

    2 replies

    John T Smith
    Community Expert
    Community Expert
    August 8, 2016

    Added to what JW asked... what is the error message, and what is your operating system?

    John Waller
    Community Expert
    Community Expert
    August 8, 2016

    Which version of Photoshop?

    Participant
    August 8, 2016

    I purchased adobe photoshop elements 14 and premiere elements 14.  My computer is a 32 bit.

    I tried to access my account products but the website states that maintenance is being performed, so I have no access.

    I also tried to enter the redemption code using the instructions on the package - but it states the serial number is invalid.