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Participant
November 30, 2019
Question

new iMac, incorrect password msg

  • November 30, 2019
  • 2 replies
  • 558 views

Purchased new imac, first time using creative cloud. Downloaded LR, it won't let me sign in with my Adobe password. What's going on? 

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2 replies

John T Smith
Community Expert
Community Expert
December 1, 2019

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

Participating Frequently
November 30, 2019

Did you download it using the Creative Cloud Desktop app?

What version of LR? What happens when you try to sign in? Any errors pop up?