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e*proudfoot
Participant
March 18, 2012
Question

New Install of CS5.5 - installs all but InDesign

  • March 18, 2012
  • 1 reply
  • 1393 views

With apologies for the long text below - I've attempted twice to install CS5.5 on my computer and each time it will load completely, except for InDesign.

Here are the error codes and warnings - and I've submitted a package of information via the Support Advisor.  I had this same problem with CS5 and was never able to resolve the problem despite repeated attempts at renaming files etc.  Can you help?

Thanks for whatever you know!

Exit Code: 6

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 39 error(s), 8 warning(s)

WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

----------- Payload: {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 -----------

ERROR: DF037: Unable to delete directory "/Applications/Adobe/AdobePatchFiles"(Seq 2092)

ERROR: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2092)

ERROR: DF037: Unable to delete directory "/Applications/Adobe"(Seq 2093)

ERROR: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2093)

----------- Payload: {0CCF0458-5171-11E0-BC45-DC59E3AB3DC5} Adobe InDesign CS5.5 Application Base Files 7.5.0.0 -----------

ERROR: DF027: Unable to copy file from "/Volumes/CS5_5 Design Prm/Adobe CS5_5 Design Premium/payloads/AdobeInDesign7xAppBase-mul/OEM_/Adobe InDesign CS5.5/Plug-Ins/InCopyWorkFlow/Assignment UI.InDesignPlugin/Versions/A/_CodeSignature/CodeResources" to "/Applications/Adobe InDesign CS5.5/Plug-Ins/InCopyWorkFlow/Assignment UI.InDesignPlugin/Versions/A/_CodeSignature/CodeResources" Error 0(Seq 9305)

ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 9305)

ERROR: DF037: Unable to delete directory "/Applications/Adobe InDesign CS5.5/Plug-Ins/InCopyWorkFlow/Assignment UI.InDesignPlugin/Versions/A/_CodeSignature"(Seq 9305)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 9305)

ERROR: DF037: Unable to delete directory "/Applications/Adobe InDesign CS5.5/Plug-Ins/InCopyWorkFlow/Assignment UI.InDesignPlugin/Versions/A"(Seq 9305)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 9305)

ERROR: DF037: Unable to delete directory "/Applications/Adobe InDesign CS5.5/Plug-Ins/InCopyWorkFlow/Assignment UI.InDesignPlugin/Versions"(Seq 9305)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 9305)

ERROR: DF037: Unable to delete directory "/Applications/Adobe InDesign CS5.5/Plug-Ins/InCopyWorkFlow/Assignment UI.InDesignPlugin"(Seq 9305)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 9305)

ERROR: DF037: Unable to delete directory "/Applications/Adobe InDesign CS5.5/Plug-Ins/InCopyWorkFlow/Assignment UI.InDesignPlugin"(Seq 9305)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 9305)

ERROR: DF037: Unable to delete directory "/Applications/Adobe InDesign CS5.5/Plug-Ins/InCopyWorkFlow/Assignment UI.InDesignPlugin"(Seq 9305)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 9305)

ERROR: DW063: Error rolling back command ARKRegisterApplicationCommand(Seq 9304)

ERROR: DW063: Error rolling back command ARKRegisterApplicationCommand(Seq 9303)

ERROR: DW063: Error rolling back command ARKRegisterApplicationCommand(Seq 9302)

ERROR: DW063: Error rolling back command ARKRegisterApplicationCommand(Seq 9301)

ERROR: DW063: Error rolling back command ARKRegisterApplicationCommand(Seq 9300)

ERROR: DW063: Error rolling back command ARKRegisterApplicationCommand(Seq 9299)

ERROR: DW063: Error rolling back command ARKRegisterApplicationCommand(Seq 9298)

ERROR: DF023: Unable to delete file "/Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Required/fonts/KentenGeneric.otf". Error 0(Seq 4196)

ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 4196)

ERROR: DF023: Unable to delete file "/Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Required/fonts/AdobeSanMM". Error 0(Seq 4195)

ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 4195)

ERROR: DF023: Unable to delete file "/Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Required/fonts/AdobeFnt13.lst". Error 0(Seq 4194)

ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 4194)

ERROR: DF023: Unable to delete file "/Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Required/fonts/Adobe Sans MM". Error 0(Seq 4193)

ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 4193)

ERROR: DF001: Unable to get permissions of "/Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Required/fonts"(Seq 4193)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 4193)

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe InDesign CS5.5 Application Base Files: Failed due to Language Pack installation failure

ERROR: DW050:  - Adobe InDesign CS5.5 Common Language Files_AdobeInDesign7xCommonLang-en_US: Install failed

ERROR: DW050:  - Adobe InDesign CS5.5 Application Language Files_AdobeInDesign7xAppLang-en_US: Install failed

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    This topic has been closed for replies.

    1 reply

    Mylenium
    Mylenium
    Legend
    March 18, 2012

    Which version of OSX? This looks like the notorious language issues on 10.7. There's a knowledgebase on it somewhere, but I just can't seem to find it...

    Mylenium

    E
    e*proudfootAuthor
    Participant
    March 18, 2012

    Apologies for not including that the first time -

    Mac OSX Version 10.6.8

    Let me know if you find the knowledgebase and thanks for your help.

    Emily

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    March 18, 2012

    e*proudfoot referencing your errors and Installation, launch log errors | Creative Suite 5, CS5.5 - http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html I would recommend the following:

    For the DF037 error please review http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html

    For the DW063 error please review http://helpx.adobe.com/creative-suite/kb/error-committing-command-install-log.html

    Both documents seem to be indicating that you have issues with your permissions.  If you have completed the steps in both documents and are still having difficulties you may want to try the installation in a root user account - Enabling and using the "root" user in Mac OS X - http://support.apple.com/kb/HT1528.

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