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lindam77977984
Participant
July 26, 2015
Answered

new laptop how do I now install my existing creative cloud programs?

  • July 26, 2015
  • 2 replies
  • 305 views

new laptop - want to install my creative cloud  it is not a trial service    how do I reinstall on a new set up  also changed my email account.... I am not a computer wiz  so please be very grade school in response

This topic has been closed for replies.
Correct answer kglad

to install on a new computer install the cc desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial

and use it to install your cc programs.

changing your email address is problematic, though.  your account is liked to your adobe id which is your email address.

if you have a new email address, you'll need to setup a new adobe id that matches and you'll need to start a subscription with that adobe id and if you have an old subscription with that old email/adobe id, you'll need to cancel that.

2 replies

Pattie-F
Legend
July 30, 2015
kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
July 26, 2015

to install on a new computer install the cc desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial

and use it to install your cc programs.

changing your email address is problematic, though.  your account is liked to your adobe id which is your email address.

if you have a new email address, you'll need to setup a new adobe id that matches and you'll need to start a subscription with that adobe id and if you have an old subscription with that old email/adobe id, you'll need to cancel that.

lindam77977984
Participant
July 29, 2015

Thank you Please advise:

Can I transfer my libraries from the old to the new

How do you cancel

4 expensive trips to the tech service center and finally a gave up and bought a new system = no one could figure it out

. Much to our surprise even the new system froze once we connected a new email address to the system sign on all the issues went away

- this has been going on for weeks at a very high expense

If I connect any program not just Adobe to the old msn account - they won't operate so I have no choice