Skip to main content
August 3, 2014
Answered

New laptop, reinstalling my Adobe Creative Suite 6, how do I cancel the previous install to free-up access my code?

  • August 3, 2014
  • 1 reply
  • 91 views

I previously had ACS 6 on my iMac and laptop, so two installs in total. The iMac is no longer functional (AKA dead). I bought a new MBPro and need to cancel the installation on the iMac and install ACS6 on this new laptop. How do I free up the code as I believe I am restricted to two installs at any one time? I am not certain I have access to the email address I used upon the original install, this was a couple of years ago.

Thanks for the help.

    This topic has been closed for replies.
    Correct answer kglad

    contact adobe support for an activation count reset, http://helpx.adobe.com/x-productkb/global/service1.html

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 3, 2014

    contact adobe support for an activation count reset, http://helpx.adobe.com/x-productkb/global/service1.html

    August 3, 2014

    Thank you.

    kglad
    Community Expert
    Community Expert
    August 3, 2014

    you're welcome.