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J
joannenabors
Participant
November 30, 2014
Answered

new Mac - asks for old serial#, which was a PC version, won't accept it

  • November 30, 2014
  • 1 reply
  • 245 views

I have serial numbers back to 2008, but it's not taking my serial #s, although I have 2 Mac install disks (X and XI).  The previous versions were PC (also have serial #s.)

    This topic has been closed for replies.
    Correct answer joannenabors

    you should be prompted for the version 7 serial number after entering the serial number for the upgrade version you're trying to install.  when the installer fails to find a qualifying product (version 7) for that upgrade.


    The reason *I* didn't respond is the answer wasn't correct.  I clearly said I had serial numbers back, but did NOT have version 7, nor have I.   If it were that, I could have entered that myself!

    The ANSWER is, I just blew it off and installed Acrobat XI, w/o every putting the requested previous serial # (which I didn't have) into the X version.   The XI "saw" that X was installed, even though I couldn't open it, and allowed the install. Go figure.

    I haven't deleted the X version yet b/c I was so tired after reinstalling software on 2 computers and a new one, that I haven't gotten around to it.

    I was wanting to post the answer somewhere... and not sure the process.

    I was disappointed that no one ever got back w/ me on the chat... but I was happy that on a holiday KGLAD made an attempt.

    It's a good life...

    JoAnne

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 30, 2014

    the mac programs will have a different serial number from the win programs for most adobe programs.

    J
    joannenaborsAuthor
    Participant
    November 30, 2014

    I have all of the serial numbers.  I have 2 install disks, w/ #s.  When I installed it, it said the serial number is correct, but it can't find a previous version (7??) on my Mac.  I looked online and I have serial numbers for my windows version... but frankly, it's a NEW computer?  Why would I go back and install 3 previous versions when they have my serial numbers already in my AdobeID?  Plus, the chat feature is supposed to be 24/7... yet, it's closed!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 30, 2014

    you should be prompted for the version 7 serial number after entering the serial number for the upgrade version you're trying to install.  when the installer fails to find a qualifying product (version 7) for that upgrade.

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