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November 8, 2015
Answered

New mac book don't take the serie number CS6?

  • November 8, 2015
  • 1 reply
  • 172 views

I  bought a new mac book and ik have the Production Premium CS 6. I only get the trial version.

And it said:

Serial Number you provided is valid, but a qualifying product could not be found on this computer.

What did I do wrong? I hope that there is somebody who can help me?

    This topic has been closed for replies.
    Correct answer Ned Murphy

    The message is an indication that you are activating an upgrade version and it is expecting you to identify and provide the serial number for the older version that qualifies you to use the upgrade.

    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5

    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    November 8, 2015

    The message is an indication that you are activating an upgrade version and it is expecting you to identify and provide the serial number for the older version that qualifies you to use the upgrade.

    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5

    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html