New Mac M1 | Only some apps available

Question

Hi,

Just switching over to a new machine. Only PS, AI, InD, LR and DW are available to download from the CC App. When I go instead to the CC page online, it's all there but when I go to download anything from there I get a "XX is now installing" page but either nothing happens or I get an installer in my downloads folder that does nothing. I've signed out and uninstalled CC app and reinstalled. I did a clean up of all Adobe stuff and tried again with no luck. I'm sure I'm not alone on this but I haven't see exactly this in the community in a quick search. Any help would be welcome. Thanks!

crompsy · Accepted Answer

Just to clarify the issue it's primarily that the apps available for download was limited and downloading from anywhere else (online CC with all the apps) failed. I discovered that somehow my VPN seemed to be interfering with the CC app. Once I turned it off everything behaved as expected!

kglad · Answer

@crompsy for premiere pro and after effects:

you probably need to install rosetta 2. among the ways to do this is to start Photoshop with the Intel version. here are two other ways, How to Install Rosetta 2 on Apple Silicon Macs (osxdaily.com)

that's been the solution to a recent surge in mac problems (with new apple silicon macs) caused by premiere pro (and after effects) installs resulting in exit code 183.

there are also the older problems and fixes, https://helpx.adobe.com/download-install/kb/fix-error-183.html,

but you should try the rosetta 2 install first, because its absence is most likely the cause of your problem.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded