Skip to main content
K
karenten23
Participant
September 11, 2022
Question

New MacBook Pro - installations not working

  • September 11, 2022
  • 1 reply
  • 97 views

Hi, 

 

I uninstalled my apps from my Macbook Air, and tried to install them on my new laptop. I'm getting this message: 

 

Error code 403: Installation or update failed

 

Everything is updated. Any advice?

This topic has been closed for replies.

1 reply

thatsmauri
Community Expert
thatsmauriCommunity Expert
Community Expert
September 11, 2022

It would help us to know your device specifications.

 

Error code 403 indicates that something went wrong while installing or updating your Creative Cloud app. In that case, try the following:

 

  • Open the Creative Cloud desktop app.
  • Go to Apps > Updates and click on Check for updates in the upper right corner.
  • Once the app has checked for updates, you can install or update the app again.

 

You may also want to check out this page:

 

Let us know if that helped!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices