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Sammy Hart
Participating Frequently
May 4, 2021
Answered

New Power Book M1 and Big Sur lets crash my Adobe Cloud App and refuses to install PS 2021

  • May 4, 2021
  • 2 replies
  • 1806 views

New Power Book with M1 Chip and Big Sur lets Adobe Cloud App crash and refuses to install PS 2021.

The process wheel spinns and spins untill I force to quit.

 

I wonder about the reason. next I will update Big Sur to 11.2.3.1

Is it possible that the Adobe system does not recognize the new computer ?

 

great to hear Your experiences. Thanks 

 

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Thanks, Sammy; if you migrated the Intel apps to the new computer, then that is why you are currently encountering problems.  You can try to download and use the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove the current installation.  

 

If you have other apps that now have M1 versions available, I would recommend you start over with the migration process.  Migrate any documents and settings to the new computer, and then install any needed applications.

 

Adobe apps, in particular, are not designed to be copied from one computer to another, which is what the migration assistant does. It also makes for a more complicated situation if M1/Arm-based versions of an app are available but are blocked because the Intel version is installed.

2 replies

S
Sammy HartAuthor
Participating Frequently
May 4, 2021

I did the normal migration from Mac Book 2015 to the new Mac Book as followed by the migration app managment

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
May 4, 2021

Thanks, Sammy; if you migrated the Intel apps to the new computer, then that is why you are currently encountering problems.  You can try to download and use the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove the current installation.  

 

If you have other apps that now have M1 versions available, I would recommend you start over with the migration process.  Migrate any documents and settings to the new computer, and then install any needed applications.

 

Adobe apps, in particular, are not designed to be copied from one computer to another, which is what the migration assistant does. It also makes for a more complicated situation if M1/Arm-based versions of an app are available but are blocked because the Intel version is installed.

S
Sammy HartAuthor
Participating Frequently
May 4, 2021

Thanks for that guidline it perfectly solved the problem, well done 

Best Sammy

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
May 4, 2021

Sammy, process what process did you use when moving to the new MacBook? Did you migrate your applications and settings, or were only the settings transferred to the new computer?

 

Please see https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html for important information about using Adobe applications on the new processor.

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