New subscription stopped working

Forum|Forum|4 years ago
July 26, 2021
2 replies
428 views

Hello,

I had a copy of creative suite that I'd bought from Amazon. I got a popup yesterday telling me it wasn't genuine, so I filled out the reccomended forms and paid for an "everything" subscription. All seemed to be back to normal for a few hours. I went to lunch and Creative Cloud Desktop updated all the apps while I was gone (yes, I initiated the update). Now none of the Adobe products that I paid for (twice now) will not run. I click "Open" for photoshop in the Creative Cloud Desktop and the photoshop launcher window shows up for about 2 seconds then it just goes away with no error or anything.

What is the deal with this software? Was the illegetimate warning just BS as well and I paid a second time for no reason?

New user

This topic has been closed for replies.

Correct answer Aa.ron

I tried your suggestions and couldn't resolve it. What did end up working was to remove all the adobe products and reinstall them. Now everything's working again.

Thanks for taking the time to respond with suggestions!

Nancy OShea

Community Expert

Did you restart your computer after installing the software?

Did you log-in to Creative Cloud Desktop app with the correct user ID and password?

If you're on Windows10 with latest updates, go to Start Menu. Right-click on PS icon and select More > Run as administrator.

Nancy O'Shea— Product User & Community Expert

A

Aa.ronAuthorCorrect answer

Inspiring

I tried your suggestions and couldn't resolve it. What did end up working was to remove all the adobe products and reinstall them. Now everything's working again.

Thanks for taking the time to respond with suggestions!

kglad

Community Expert

good to hear the problem's resolved.

kglad

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then if your subscription appears to be what you expect, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if your subscription is not what you expect, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded