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Christine21980505zx4b
Participant
November 28, 2021
Question

No access

  • November 28, 2021
  • 2 replies
  • 185 views

i don't understand why I can't use the full access after I have paid for it. I can on my phone but when I log into it on my computer it won't work and asks me to sign up and pay again. And start the free trial but I have already done that. I'm not paying twice for the product. And I need this for my work. Why isn't it working and why can't I talk to a support person and not just comment to the community so irritating!!! 

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    2 replies

    T
    Test Screen Name
    Legend
    November 29, 2021

    One guess: you took Adobe Acrobat Premium (mobile only) rather than Adobe Acrobat Pro (desktop + mobile).

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      November 28, 2021

      [Moderator moved from Using the Community (forums) to Download & Install.]

      Hi @Christine21980505zx4b,

      Which Adobe product or service did you purchase?

       

      If this is Creative Cloud:

      1. Open CC Desktop App.
      2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
      3. Click on your Avatar again.
      4. Sign-out of Creative Cloud.
      5. Close all apps.
      6. Restart your computer.
      7. Open CC Desktop app.
      8. Click your Avatar.
      9. Sign-in with your paid ID and password.

       

      If you still need help, please post back with more details:

      • Product,
      • Operating System,
      • Steps you're taking,
      • Error messages, etc...

       

      Nancy O'Shea— Product User & Community Expert
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