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karelroos
karelroos
Participant
October 6, 2018
Answered

No Access to premium features in Spark(Paid Creative Cloud All Apps Plan)

  • October 6, 2018
  • 1 reply
  • 819 views

Although I have the paid Creative Cloud all Apps-Plan, I have no access to premium feature Add Brand in Spark Post, whatever browser I use (Edge, IE, Chrome and Firefox). I get a pop-up telling me  to Upgrade instead.

I've read the article, see link below, but this does not help me yet..

I'm sure I'm using the right email address to logon. After logon with that emailadress I see in my accountinformation I have the Paid Creative Cloud All Apps Plan

Or should I create a brand first in another Adobe Cloud App before I can use the brand function in Spark?

Who can help me with this issue?

Kind Regards!

This topic has been closed for replies.
Correct answer John T Smith

There is no Spark forum for help here, so you may click below

Lots of Spark information https://forums.adobe.com/thread/2477321

And more information in https://forums.adobe.com/thread/2533886

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
October 6, 2018

There is no Spark forum for help here, so you may click below

Lots of Spark information https://forums.adobe.com/thread/2477321

And more information in https://forums.adobe.com/thread/2533886

karelroos
karelroosAuthor
Participant
October 8, 2018

OK, thank you. This was helpfull. Your first URL brought me to the zendesk helpdesk for spark and they found the reason for my problem. Although I have Paid Creative Cloud All Apps Plan it is a special University version (discount) and in that plan premium features are not included.

Thank you again for your response.

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