Skip to main content
floramc
Community Expert
floramcCommunity Expert
Community Expert
October 6, 2021
Answered

No clues about my CC installation on my 2nd unit

  • October 6, 2021
  • 4 replies
  • 694 views

Hello folks,

I am stuck on an issue that is making me sleepless. Hope someone from Adobe will read this, as I doubt anyone but them can solve it, but the heck, who has a penny, throw it.

 

Story:
 
Normally I work on an iMac with my CC apps, and I have a Macbook Air that is so old, I could only download the 2017 version of the apps, the iOs is stopped I do not even remember at which era.
 
I had CC and photoshop only as far as I can remember, on that Macbook Air, since it had 4Gb RAM, and it's been months I have not used it. Though I had my second CC on that archaeological find, as bakc in 2013, it was a fairly good laptop to have.
 
What has happened is that that laptop has gone kaput, it does not start, produces weird sounds, does not recieve charges from the cables, and even at Apple, nobody wants to put a hand on it.
 
My issue: I have my second CC cloud installed on that dead laptop. As far as I know, to have it uninstalled, so that I can reuse it on a new laptop, the only thing I can do is to uninstall all tools on my own. But I can't do that if the laptop does not start at all. That means it looks like I have CC installed on two units, but one is soldier down! Soldier down!
 
I will eventually get a new laptop as soon as economy allows, MacBooks are not exactly flee market material, but will I be able to reinstall my second CC subscription or am I stuck in a limbo where I cannot uninstall from the former one, so I won't be able to install it on a new one?

 

Any tokens on this one?

 

Thanks in advance!

This topic has been closed for replies.
Correct answer Nancy OShea

Hi @floramc,

Log-in to your Adobe online account below to manage your activated devices.

https://account.adobe.com/activated-devices

 

Hope that helps.

 

4 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 7, 2021

Hi @floramc,

For once, the solution is the easiest you can imagine. As soon as you start a CC product on the new computer and sign-in, you will be asked to disable one of the two computers for CC.

 

But yes, you can also do as @Nancy OShea suggests and manage the devices beforehand.

 

You have all options. 😄

 

ABAMBO | Hard- and Software Engineer | Photographer
    floramc
    Community Expert
    floramcCommunity ExpertAuthor
    Community Expert
    October 7, 2021

    Thanks! This is the part I am weakest on CC, install and uninstall is a bit of my Achille's heel.

     

    Get anxious even when I have to download updates, let alone installing on new devices.

     

    Appreciate the support.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 7, 2021

    It's probably a very intriguing question to countless users. And as you asked you're helping those users.

    ABAMBO | Hard- and Software Engineer | Photographer
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    October 6, 2021

    Hi @floramc,

    Log-in to your Adobe online account below to manage your activated devices.

    https://account.adobe.com/activated-devices

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
      floramc
      Community Expert
      floramcCommunity ExpertAuthor
      Community Expert
      October 7, 2021

      Thanks! This helps for sure 

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      October 6, 2021

      Floramc, for more information on the activation process that Test Screen Name is describing, see https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html. I would recommend bookmarking the page to refer to it as you move from one computer to the next.

        floramc
        Community Expert
        floramcCommunity ExpertAuthor
        Community Expert
        October 7, 2021

        Jeff!!

         

        thank you! What a telepathic line between ACPs and Adobe. I was so close to send -you- a mail, did that in the past way back when dinosaurs were on fashion, but then I thought other people might bump in this issue and went for posting on the community pages.

         

        This was exactly the bit I was missing, thanks for sharing the link, I am Google impaired and can't even Google my name, so I appreciate the support on finding the right answer.

         

        And look, sala-gadoola-menchicka-boo-la bibbidi-bobbidi-boo, that's the Adobe magic 🪄!

         

         

        T
        Test Screen Name
        Legend
        October 6, 2021

        You don't have to uninstall CC apps, which is a great new advantage of CC. Just sign out from CC, and all the computers stop working, then you can install/sign in on new ones (or the same ones).

          floramc
          Community Expert
          floramcCommunity ExpertAuthor
          Community Expert
          October 7, 2021

          Thanks!

           

          haven't considered this since I got my Mac, but actually time flies and at some point we bump in issues and there comes the confusion.

           

          not strong on this side.

          Jeffrey_A_Wright
          Community Manager
          Jeffrey_A_WrightCommunity Manager
          Community Manager
          October 7, 2021

          You are welcome, Floramc.  I agree the Adobe Community Professionals provide invaluable real-world advice!

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices