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"No connection to Internet" after installing Acrobat Standard 2017

Forum|Forum|4 years ago
August 17, 2021
2 replies
1305 views

Hi,

I installed Acrobat standard 2017 on a Win7-PC by using a redemption code. The installation worked ok (I got a serial number, inserted it, finally it said "installation finished"). Also I opened an Adobe account.

When I tried to start the program for the first time, a window opened, which required the input of an Adobe ID. As soon as I click the "continue" button, a window opens which says "no internet connection or clock not set correctly". But I have internet connection and the system clock is correct.

How do I get around this? Thanks for help.

USt2019

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Correct answer John T Smith

>Win7-PC

TLS 1.2 is required https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2

Community Expert

Correct answer

Community Expert

>Win7-PC

TLS 1.2 is required https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2

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That did it. Thanks a lot!

Community Expert

Community Expert

do you now have any adobe cc programs installed on your computer, (and check your hosts file to see if there's any adobe.com entry.)

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I use Photoshop Elements 12.0 and Reader DC 2021

Community Expert

Community Expert

did you check your hosts file? and while your at it, check the other steps, too:

How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications