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Participant
June 10, 2012
Question

No help!

  • June 10, 2012
  • 2 replies
  • 478 views

I have had my computer stolen, with photoshop cs5, plus many years of works on file's.

Now I'm ask to shut my stolen progam photoshop_cs5 off, on the stolen_computer and, or buy a new pass key?????

This topic has been closed for replies.

2 replies

Mylenium
Legend
June 11, 2012

You need to call support to reset activations and report your serial number as possibly compromised.

Mylenium

baljeet_singhj75820470
Adobe Employee
Adobe Employee
June 11, 2012

Hi,

Can you clarify the issue in more detail. Did you get your stolen computer back ?

What and when exactly the PS CS 5 prompts you ?

Is it the full version or the upgraded version.

What is the OS you are on ?

Thanks,

Baljeet