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A
andruh2o
Participant
October 7, 2017
Answered

NO HELP OFFERED FROM ADOBE ACTIVATING PAID LICENSED SOFTWARE

  • October 7, 2017
  • 1 reply
  • 794 views

I have a licensed PSE6 that I would like to install on a second computer; however, it can not be installed online because product support has been discontinued. I have entered the serial number and get a green check mark but since the adobe site this product used to connect to for registration is no longer up, the only way it can be registered is by phone;however, since Adobe no longer offers phone registration....whom can I contact to provide me an activation code? I do have the serial number, activation number, and activation type. I also still have my product receipt which was purchased directly from Adobe. I need the phone ACTIVATION CODE. If anyone has a contact that would be able to provide me with the ACTIVATION CODE to allow me to use the product I have already purchased (other than CHAT....they sent me here)... please help. Thanks ~ Andru.

EDIT [moved from PSE to Downloading, Installing & Setting Up - Moderator]

See also similar thread:

https://forums.adobe.com/thread/1509431

This topic has been closed for replies.
Correct answer kglad

that's an activation screen, not a registration screen.

activation is required.  phone activation is not possible for software that old.  you must use internet activation and, if there's no problem on your end (you can check that here, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html), there may still be a problem on adobe's end just because that software is so old.

it is well-known that cs2 and cs3 software can no longer be activated over the internet.  (and adobe's provided work-around for legal licensees that own cs2, cs3, acrobat 7 and 8).

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 7, 2017

you can't register old software.  and don't need to register any adobe software to use it fully.

A
andruh2oAuthor
Participant
October 7, 2017

You are correct. The Adobe PSE6 software which I do have a legal license for (as I have explained( will not allow me past the registration process. I need a point of contact at Adobe that can give me an ACTIVATION CODE that used to provided through phone activation which is no longer offered.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 7, 2017

that's an activation screen, not a registration screen.

activation is required.  phone activation is not possible for software that old.  you must use internet activation and, if there's no problem on your end (you can check that here, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html), there may still be a problem on adobe's end just because that software is so old.

it is well-known that cs2 and cs3 software can no longer be activated over the internet.  (and adobe's provided work-around for legal licensees that own cs2, cs3, acrobat 7 and 8).

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