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A
Alejandro Cardena
Participant
June 29, 2019
Answered

No idea what to do - XD exit error code 183

  • June 29, 2019
  • 4 replies
  • 3562 views

Exit Code: 183

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'UWPAssets', version:20.1.12.4

FATAL: Error occurred in install of package (Name: UWPAssets Version: 20.1.12.4). Error code: '183'

WARN: Program "C:\Program Files\Common Files\Adobe/Adobe XD/PluginCleanup.exe" failed with exit code: -1073740791

-------------------------------------------------------------------------------------

Every time I try to download Adobe XD this pops up. When I go to the website on the error code and solution it just says to click retry and downloads again. I click retry but the same error code keeps coming up.

This topic has been closed for replies.
Correct answer mudabir_wani

HI There.

Please try this simple step to fix this issue

Go to CONTROL PANEL>Programs and features> Add or remove programs

Look for the programs whose name starts with Microsoft visual C++

There must be 7 or more such programs

Uninstall all of them one by one

Then try to Install XD

once XD is successfully downloaded you can Restart your machine and all the microsoft visual c++ programs will reappear again

YOU ARE ALL SET

HAPPY PROTOTYPING

4 replies

FlorinDumitrescu
Adobe Employee
FlorinDumitrescu
Adobe Employee
July 22, 2019

I am really sorry to hear about the encountered problem and I am really happy that our community managed to come with a workaround (great job Mudabir). In the meantime we identified the issue as being related to some older versions of MS Visual C++ 2017 Redistributable which might be present on some machines. We implemented a fix around it and it is already publicly available starting today with the latest version of XD, namely version 21.1. The update is available through the Creative Cloud application.

As a note, the fix addresses the specific case of error 183 during installation caused by the failure to run "PluginCleanup.exe" (which is the exact one mentioned in this thread).

    M
    mudabir_waniCorrect answer
    Participating Frequently
    July 10, 2019

    HI There.

    Please try this simple step to fix this issue

    Go to CONTROL PANEL>Programs and features> Add or remove programs

    Look for the programs whose name starts with Microsoft visual C++

    There must be 7 or more such programs

    Uninstall all of them one by one

    Then try to Install XD

    once XD is successfully downloaded you can Restart your machine and all the microsoft visual c++ programs will reappear again

    YOU ARE ALL SET

    HAPPY PROTOTYPING

      A
      abhivyaktik49672532
      Participant
      July 10, 2019

      Good Job Mudabir,That worked.

        Harshika Verma
        Community Manager
        Harshika VermaCommunity Manager
        Community Manager
        July 1, 2019

        Moving to the Creative Cloud Download & Install​

        italosan
        Community Expert
        italosanCommunity Expert
        Community Expert
        June 30, 2019

        Hi, have you tried running Adobe Creative Cloud Cleaner Tool? It could help you remove all the files related to a certain software and find some corrupt files that could give you some problems. Adobe Creative Cloud Cleaner

        Xiaon
        Xiaon
        Participant
        June 30, 2019

        Don't know about the OP, but this worked for me. Thanks @italosan , really appreciate it!

        Edit: It worked, but on reboot, I'm getting the same error again. Uninstalling it doesn't seem to fix anything now either.

        Program "C:\Program Files\Common Files\Adobe/Adobe XD/PluginCleanup.exe" failed with exit code: -1073740791

        italosan
        Community Expert
        italosanCommunity Expert
        Community Expert
        July 1, 2019

        I understand, at this point I suggest you contact Adobe XD support. Surely they will be able to help you more.

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