"No internet connection" error message when downloading Adobe XD

Question

Hello!

I'm trying to install Adobe XD but when I double click on the app icon an error message comes up saying "No internet connection" when I am fully online. I've tried restarting my computer twice and I also unplugged and restarted my router. It's still happening and doesn't make any sense and obviously, it's very frustrating! Any ideas on how to fix this?

Thank you in advance,

Mariana

kglad · Answer

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos? if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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