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21tones
Participating Frequently
January 15, 2018
Answered

No longer allowed to use Develop Module in Perpetual Licence LR5 - Help Needed Please

  • January 15, 2018
  • 1 reply
  • 980 views

Operating System:Windows 7

Exact Lightroom Version (Help menu > System Info):LR 5.7.1

I had to reinstall LR 5 after an enforced computer wipe. I installed from the disc I bought and then updated to version 5.7.1 from the Adobe website. Each time I click to open LR I am asked to put in the serial number for version 5 from the disc, then from the version 4 disc (because version 5 was bought as an update). I don't know why this has happened but I have put up with it for the couple of times I have used LR since the computer wipe.

However, yesterday I logged in using the process above and imported 4 images to work on. However, I now get the message from Lightroom when I try to use the Develop Module

"Develop module is disabled. Please purchase a license to reactivate the Develop Module."

I am now completely confused and rather annoyed. I paid for LR4 and the upgrade version to LR5.

Any advice how to get the Develop module back would be appreciated. I have never done the monthly subscription to LR so there is no way it thinks I have cancelled the monthly subscription and thus removed the use of the Develop module for that reason. Sorting out the need to input serial numbers every time would be helpful as well.

Thanks in advance of any help

    This topic has been closed for replies.
    Correct answer 99jon

    99jon

    This what the system info says

    Lightroom version: 5.7.1 [994254]

    License type: Perpetual

    Operating system: Windows 7 Home Premium Edition

    Version: 6.1 [7601]

    Application architecture: x64

    System architecture: x64

    Logical processor count: 4

    Processor speed: 3.0 GHz

    Built-in memory: 8080.0 MB

    Real memory available to Lightroom: 8080.0 MB

    Real memory used by Lightroom: 246.1 MB (3.0%)

    Virtual memory used by Lightroom: 215.9 MB

    Memory cache size: 0.0 MB

    Maximum thread count used by Camera Raw: 4

    System DPI setting: 96 DPI

    Desktop composition enabled: Yes

    Displays: 1) 1920x1080

    Application folder: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1

    Library Path: C:\Users\User\Pictures\Lightroom\Lightroom 5 Catalog.lrcat

    Settings Folder: C:\Users\User\AppData\Roaming\Adobe\Lightroom

    When you say sign in what do you mean? Previously I have just clicked on the LR shortcut and everything worked fine. Now I have to put in my serial number for the LR5 and LR4 versions before I can even get in to LR. Then when I do the Help Menu doesn't show the things you say it should e.g. e-mail address etc.

    I am utterly confused!

    Bani Verma _ I am in the UK and don't want to call the phone line as it will cost a fortune. I have tried to get on to live chat but it tells me it is not available

    Thanks


    Click the UK link below, sign-in and wait for the page to fully load.

    Select Lightroom

    Choose licensing and activation

    Click the blue button “show me my contact options”

    Click Chat  24/7

    https://helpx.adobe.com/uk/contact.html

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 15, 2018

    Lightroom 5.5 "Develop module is disabled. Please renew your membership to reactivate the Develop module"

    2
    21tonesAuthor
    Participating Frequently
    January 16, 2018

    Thanks for your response but my problem is with LR that I purchased, rather than subscribed to. I have never had a CC subscription. Therefore, I can't renew my membership. The messsage I am getting is

    "Develop module is disabled. Please purchase a license to reactivate the Develop Module."

    I have already purchased a license!

    How do I deal with this problem? Please help. I should not be being forced to purchase a license again!!!

    Bani Verma
    Bani Verma
    Legend
    January 16, 2018

    Hi 21tones,

    As you have mentioned you have a perpetual license of Lightroom 5 which has been deactivated as the develop module doesn't work anymore, please try the steps given in the thread shared by kglad, as those steps will help resolve the issue for standalone license as well.

    You may also try the troubleshooting given in the following help document to confirm that this is not a connection issue: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications.

    Let us know if this helps.

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