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stuartw13732896
Participating Frequently
April 15, 2016
Answered

No luck with installing Lightroom 6

  • April 15, 2016
  • 1 reply
  • 372 views

Purchased lightroom online from Adobe.com about  three hours ago,

I have been using version 5(and automatic uploads of that) since it were introduced, and before ethat time version 4, and 3 etc.

During the process this morning, after it were downloaded, it has, asked for serial numbers when trying to instal, I typed that in( for Lightroom 6) then asked for version 5 's serial, also that were typed in

After finding lightroom 6 on the desktop, I clicked on it, then I accepted the terms, were consequently a new window opened and asked to type in the password for my account, to make changes etc, but the pasword won't work, ??

Please help, cannot make Lightroom 6 run, as the process won't be completed ...

Thanks

    This topic has been closed for replies.
    Correct answer kglad

    that's your mac's password, not adobe's.

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    April 15, 2016

    that's your mac's password, not adobe's.

    stuartw13732896
    Participating Frequently
    April 28, 2016

    Hello, thanks for the reply, I managed in the end, I made some basic

    mistake, however it was frustrating as one is sometimes unaware of one's

    own errors

    Best regards

    JS Weber

    kglad
    Community Expert
    Community Expert
    April 28, 2016

    you're welcome.