Participant

Question

No Option to Download Premiere Pro After Puchasing Free Trial?

Forum|Forum|3 months ago
October 30, 2025
3 replies
175 views

Hi all, I purchased the free trial for premiere pro, and I am able to see it under my plans. However when I go to my apps, I can only see the free trial and buy options in both the Creative Cloud app and in browser. I've tried logging in and out of both, and restarting the Creative Cloud app. As a result I can't find a way to actually install the premiere pro app, which is quite frustrating.

Installation

Community Manager

Community Manager

Hi @emilie_5024,

We are sorry for the trouble. Please take a look at the articles shared by the expert above and let us know if it helps.

^Shivangi

Community Expert

Community Expert

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Community Expert

Community Expert

what happens when you click free trial option?

emilie_5024Author

Participant

It pull up the free trial plan options, and then I get a pop-up saying that I already have a premiere plan

Community Expert

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location