No product on account

Forum|Forum|3 years ago
August 2, 2022
2 replies
139 views

A few days ago I changed my computer and the product I wanted to install with number

[Personal information removed by moderator.]

stopped working for me. There is no product on my account at

[Personal information removed by moderator.]

When i enter it into my account to register, it says it has already been registered. I don't have any other email address i possibly could have used and I don't understand what's going on. I want to make sure this is the correct serial number and everything is going to install fine. Is there any way for adobe to look up this serial number and tell me if it is registered to me and why it may not be showing up in my account?

Installation

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John T Smith

Community Expert

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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