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Participant
March 3, 2024
Question

no puedo bajar aplicaciones

  • March 3, 2024
  • 2 replies
  • 108 views

Hola cuando le doy click en Aplicaciones me dice que no tengo acceso a las aplicaciones ya revise y no se que hacer, alguien que me pueda ayudar

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2 replies

kglad
Community Expert
Community Expert
March 3, 2024

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if that fails, try https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html